How Can We Help You?

Placing an order at Mintsealed is simple. Browse our catalog, select the product you want, and click Add to Cart. When you are ready, head to your cart and click Checkout. Enter your shipping and payment details, review your order, and confirm. You will receive an order confirmation email immediately after your purchase is successfully processed.

All orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding weekends and U.S. federal holidays. During high-demand periods such as new product releases or holidays, processing may take slightly longer — we will always communicate any delays by email.

Please contact us as soon as possible at support@mintsealed.shop if you need to modify or cancel your order. We will do our best to accommodate your request — however, once an order has entered the processing or shipping stage, changes may no longer be possible. If your order has already shipped, you are welcome to initiate a return once it is delivered, in accordance with our Return & Refund Policy.

Yes — as soon as your payment is successfully processed, you will receive an order confirmation email at the address you provided at checkout. This email includes your order number, a summary of the items purchased, the total charged, and your estimated delivery timeline. If you do not see it within 30 minutes, please check your spam or junk folder before contacting us.

In the rare event that a product becomes unavailable after your order has been placed, we will notify you promptly by email. We will offer you the choice of a full refund to your original payment method, or an alternative product of equal value — whichever you prefer. We will never silently substitute an item without your explicit approval.

Yes — Always

We offer free shipping on every single order — no minimum purchase required, no hidden fees, and no promotional conditions. Free shipping is applied automatically at checkout, every time, no exceptions.

Once your order is dispatched, delivery within the United States takes 3 to 7 business days. Combined with our 1 to 3 business day processing window, your total estimated delivery time is 4 to 10 business days from order to door. These are estimates — actual transit times may vary based on your location and carrier volume.

We ship via USPS, UPS, and FedEx — trusted U.S. carriers selected based on the size, weight, and destination of each order. You will receive your tracking number and carrier information in your shipping confirmation email as soon as your order ships.

Once your order ships, you will receive a shipping confirmation email with your tracking number and a direct link to track your package in real time. Please allow up to 24 hours after receiving the confirmation for tracking to activate in the carrier's system. If you have not received tracking information within 4 business days of placing your order, contact us at support@mintsealed.shop.

If your order arrives damaged, please contact us within 48 hours of delivery at support@mintsealed.shop. Include your order number and clear photos of the damaged packaging and item. Do not open or use the item. We will resolve the issue promptly — either by reshipping your order or issuing a full refund, depending on the circumstances.

We accept returns within 30 days of the confirmed delivery date on factory-sealed, unopened items only. The item must be in its original factory-sealed condition — untouched, unaltered, and with all original packaging intact. Items that have been opened or had their seal broken are not eligible for return under any circumstances.

No — opened products cannot be returned. All sealed collectible products contain randomized contents determined solely by the manufacturer. Once a product is opened, its contents cannot be reversed, and we are unable to accept returns based on dissatisfaction with what was inside the box. All sales of opened products are final. Please refer to our Return & Refund Policy for full details.

To start a return, email us at support@mintsealed.shop with your order number, the reason for the return, and clear photos of the item and its sealed packaging. Do not ship the item back without first receiving approval from our team — unauthorized returns will not be accepted. We will respond within 1 to 2 business days with full instructions.

Once we receive and inspect your returned item, approved refunds are processed within 10 business days. Refunds are issued to your original payment method. Your bank or card issuer may require an additional 3 to 5 business days to post the credit to your account. You will receive an email confirmation once your refund has been issued.

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part — such as a wrong item shipped or a product that arrived damaged due to our packaging. For valuable items, we strongly recommend using a trackable, insured shipping method. Mintsealed is not responsible for items lost or damaged during return transit.

Pre-orders allow you to reserve upcoming products before they are released or received at our facility. When you place a pre-order, your payment is charged in full at checkout and your unit is secured. As soon as we receive the product from our distributors, we process and ship your order within 1 to 3 business days — with free shipping included, just like all our orders.

Your pre-order will ship as soon as we receive the product from our distributors — typically within 1 to 3 business days of it arriving at our Chino Valley, Arizona facility. Release dates shown on listings are estimates provided by manufacturers and are subject to change. We will notify you by email of any significant delays, and you will receive a tracking number the moment your order ships.

Yes — you may cancel your pre-order for a full refund at any time before it has shipped. Simply contact us at support@mintsealed.shop with your order number and we will process the cancellation promptly. Once a pre-order has shipped and a tracking number has been issued, our standard Return & Refund Policy applies.

Price Lock Guarantee

Absolutely. The price you pay when you place your pre-order is the price you pay — full stop. We will never charge you more than the listed pre-order price, even if market prices increase before your order ships.

In the rare event that a manufacturer cancels a product, we will cancel all affected pre-orders and issue full refunds within 10 business days. We will notify you by email as soon as we are made aware. You will never lose money on a pre-order due to circumstances outside your control.

100% Guaranteed

Every product sold by Mintsealed is 100% genuine and factory sealed. We source exclusively from authorized distributors with verified supply chains. We have an unconditional zero-tolerance policy for counterfeit, tampered, resealed, or searched products. Every shipment is inspected before being listed or shipped. Your purchase is backed by our Authenticity Guarantee.

Absolutely not — ever. We never open boxes to check contents, never weigh individual packs to identify hits, and never reseal products that have been opened. Every box that leaves our Chino Valley, Arizona facility is in the exact same condition it arrived from our authorized distributor. This is a non-negotiable commitment, not a marketing claim.

No — and no honest store can. The contents of all sealed hobby products are completely random and determined solely by the manufacturer during production. Mintsealed has no knowledge of or influence over what is inside any sealed product. We guarantee the product is authentic and untouched — the thrill of what is inside is entirely up to the hobby gods.

Please do not open the item and contact us immediately at support@mintsealed.shop with subject line "Authenticity Concern — Order #[Your Number]". Include clear photos of the item, all packaging, and any seals or labels that concern you. We treat authenticity concerns as our absolute highest priority and will investigate and resolve the situation promptly — including a full refund or replacement if confirmed.

We accept the following payment methods, all processed securely through Stripe:

• Credit Card (Visa, Mastercard, American Express, Discover)
• Debit Card
• Apple Pay
• Google Pay
• Link by Stripe

All transactions are SSL encrypted and PCI-DSS Level 1 compliant. Your card details are never stored on our servers.

Absolutely. Our checkout is powered by Stripe — a PCI-DSS Level 1 certified payment processor used by millions of businesses worldwide. All data is encrypted via SSL. Your full card number and CVV are never stored on our servers. We also use real-time fraud detection and 3D Secure authentication on every transaction to protect you.

Your payment method is charged in full at the time of checkout — for both in-stock items and pre-orders. We do not offer pay-later, pay-at-ship, or installment payment options at this time. By completing checkout, you authorize Mintsealed and Stripe to charge your selected payment method for the full order total.

A declined payment means your order was not placed and you were not charged. Common causes include insufficient funds, incorrect card details, or your bank flagging the transaction. We recommend:

• Double-checking that all card details are entered correctly
• Contacting your bank to check for blocks on the transaction
• Trying an alternative payment method such as Apple Pay or Google Pay
• Contacting us at support@mintsealed.shop if the issue persists

No — you can check out as a guest without creating an account. However, creating an account allows you to track your orders, view your order history, and check out faster on future visits. We recommend creating one if you plan to shop with us regularly.

You can update your name, email, password, and shipping address by logging into your account and visiting your account settings. If you need assistance, contact us at support@mintsealed.shop and we will help you directly within 1 to 2 business days.

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email we send. Alternatively, email us at support@mintsealed.shop with the subject line "Unsubscribe" and we will remove you within 2 business days. Transactional emails related to your orders cannot be opted out of while you have an active purchase.

Yes — we offer wholesale pricing and bulk purchase arrangements for qualified businesses including retailers, resellers, and event organizers. Wholesale accounts are subject to verification and approval. To apply, email us at support@mintsealed.shop with the subject line "Wholesale Inquiry — [Your Business Name]" and include your business name, website, and the products you are interested in.

Minimum order quantities (MOQ) vary depending on the product category and current availability. Specific MOQ requirements are communicated to approved wholesale partners during the onboarding process. Please refer to our Wholesale Policy at mintsealed.shop/wholesale-policy for full details.

Yes — our Authenticity Guarantee applies fully and without exception to all wholesale orders. Every product supplied through our wholesale program is 100% authentic and factory sealed. Wholesale returns follow the same 30-day policy on sealed items, with some additional conditions outlined in our Wholesale Policy.