We're real people who love this hobby — and we're here to help.
We Would Love to Hear From You
Whether you have a question about a product, need an update on your order, want to start a return, or simply want to know more about what we do at Mintsealed — we are here and we are listening. Every message we receive is read and answered by a real person who genuinely cares about your experience.
No bots. No automated replies. Just real, honest communication from people who love this hobby as much as you do.
Contact Details
📧 Email
support@mintsealed.shop
📍 Mailing Address
Mintsealed
1725 N Windmill Way
Chino Valley, Arizona 86323
United States
🌐 Website
mintsealed.shop
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (Mountain Standard Time)
Saturday – Sunday: Closed
Emails received outside of business hours will be answered on the next available business day. We aim to respond to every inquiry within 1–2 business days.
How Can We Help You?
To help us respond as quickly and accurately as possible, please include the relevant details listed below when you reach out:
📦 Order Status & Tracking
Want to know where your order is? Include:
- Your full name
- Your order number
- The email address used at checkout
↩️ Returns & Refunds
Want to start a return or check on a refund? Include:
- Your order number
- The item(s) you wish to return
- Clear photos of the item in its current sealed condition
- The reason for your return
→ Before reaching out, you may want to review our Return & Refund Policy at mintsealed.shop/return-refund-policy
🚚 Shipping Issues
Package delayed, damaged, or missing? Include:
- Your order number
- Your tracking number
- A description of the issue
- Photos if the package or item arrived damaged
Please contact us within 48 hours of delivery for damaged item claims.
❓ Product Questions
Want more information before you buy? Include:
- The product name or link
- Your specific question
We will do our best to answer any question about our products quickly and honestly — even if the honest answer means a product might not be the right fit for you.
🛒 Pre-Order Inquiries
Have a question about an upcoming release or want to check on a pre-order? Include:
- Your order number (if already placed)
- The product name
- Your question or concern
→ For full details, see our Pre-Order Policy at mintsealed.shop/pre-order-policy
🤝 Wholesale Inquiries
Interested in buying in bulk or opening a wholesale account? Include:
- Your business name and website
- Your business license number or tax ID
- The products you are interested in
- Your estimated monthly order volume
Subject Line: Wholesale Inquiry — [Your Business Name]
→ For full details, see our Wholesale Policy at mintsealed.shop/wholesale-policy
💳 Payment & Billing Questions
Have a question about a charge, need help with a failed payment, or want to report a billing issue? Include:
- Your order number
- A description of the issue
- A screenshot if applicable
→ For full details, see our Payment Policy at mintsealed.shop/payment-policy
♿ Accessibility Support
Need assistance accessing any part of our website or completing a purchase due to a disability? Let us know how we can help — we will accommodate your needs as best we can and respond with priority.
Subject Line: Accessibility Request
🔒 Privacy Requests
Want to access, correct, or delete your personal data? Submitting a privacy request?
Subject Line: Privacy Request
→ For full details, see our Privacy Policy at mintsealed.shop/privacy-policy
Response Time Expectations
| Type of Inquiry | Expected Response Time |
|---|---|
| General questions | 1–2 business days |
| Order status & tracking | 1–2 business days |
| Returns & refunds | 1–2 business days |
| Damaged or wrong items | Priority — within 1 business day |
| Wholesale inquiries | 2–3 business days |
| Accessibility requests | Priority — within 1 business day |
| Privacy requests | Within 30 days (as required by law) |
During high-volume periods such as major releases, holidays, or promotions, response times may be slightly longer. We appreciate your patience and assure you that every message is read and answered.
Before You Contact Us
You may find an instant answer in one of our help pages:
- 📄 Shipping Policy — mintsealed.shop/shipping-policy
- 📄 Return & Refund Policy — mintsealed.shop/return-refund-policy
- 📄 Pre-Order Policy — mintsealed.shop/pre-order-policy
- 📄 Payment Policy — mintsealed.shop/payment-policy
- 📄 Authenticity Guarantee — mintsealed.shop/authenticity-guarantee
- 📄 Secure Checkout — mintsealed.shop/secure-checkout
- 📄 Wholesale Policy — mintsealed.shop/wholesale-policy
Our Promise
When you reach out to Mintsealed, you are not opening a ticket into a black hole. You are sending a message to a real person who:
- Reads every word you write
- Takes your concern seriously
- Responds honestly and promptly
- Works to find the best possible resolution for you
We built Mintsealed on trust and transparency. That starts with how we communicate. We will never leave you hanging, and we will never give you a copy-paste response that does not actually address your question.
You deserve better than that — and we intend to deliver it.
Mintsealed — 1725 N Windmill Way, Chino Valley, Arizona 86323
support@mintsealed.shop — mintsealed.shop
Factory Sealed. Collector Trusted.
