Refund policy

Effective Date: August 25, 2026
Last Updated: August 25, 2026

At Mintsealed, we stand behind every product we sell. All items are sourced directly from authorized distributors and arrive factory sealed. Please read this policy carefully before placing your order.

1. Return Eligibility

We accept returns within 30 days of the confirmed delivery date, subject to the following conditions:

  • The item must be completely unopened and factory sealed in its original condition
  • The item must be unused, undamaged, and in its original packaging
  • Proof of purchase (order number or receipt) is required
  • The return must be initiated within 30 calendar days from the date of delivery as confirmed by the carrier's tracking information

We do not accept returns on:

  • Any item that has been opened, unwrapped, or had its seal broken
  • Items returned after the 30-day return window has closed
  • Pre-order items that have already shipped (pre-orders follow the same eligibility rules as in-stock items)
  • Items showing signs of tampering, customer damage, or missing original packaging

2. How to Initiate a Return

To start a return, contact us at support@mintsealed.shop with:

  1. Your full name and order number
  2. The item(s) you wish to return
  3. The reason for the return
  4. Clear photos of the item in its current sealed condition

Once your return request is reviewed and approved, we will send you detailed instructions including the return shipping address. Do not send items back without prior authorization — unauthorized returns cannot be accepted or processed.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (wrong item shipped, damaged in transit, etc.)
  • We recommend using a trackable, insured shipping method — Mintsealed is not responsible for items lost or damaged during return transit
  • Original shipping charges are non-refundable

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund by email.

  • Approved refunds will be processed within 10 business days of receiving the returned item
  • Refunds are issued to the original payment method used at checkout (Credit Card, Debit Card, Apple Pay, Google Pay, or Link by Stripe)
  • Please allow additional time for your bank or card issuer to post the credit to your account (typically 3–5 business days after we process it)
  • You will receive an email confirmation once your refund has been issued

5. Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a return for the original item (if eligible) and place a new order separately.

6. Damaged or Incorrect Items

If your order arrives damaged in transit or you receive the wrong item, please contact us within 48 hours of delivery at support@mintsealed.shop with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging (including any shipping damage)

We will make it right — either by issuing a full refund or arranging a replacement, at our discretion.

7. Non-Returnable Items

The following are final sale and non-returnable under any circumstances:

  • Opened hobby boxes, cases, or collectible packaging of any kind
  • Items returned outside the 30-day window
  • Items showing signs of tampering or damage caused after delivery

8. Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws. If you have concerns about your rights, please contact us directly.

9. Contact Us

For all return and refund inquiries:

📧 Email: support@mintsealed.shop
📍 Address: 1725 N Windmill Way, Chino Valley, Arizona 86323
🌐 Website: mintsealed.shop

We aim to respond to all inquiries within 1–2 business days.