Effective Date: August 25, 2026
Last Updated: August 25, 2026
At Mintsealed, we offer pre-orders on upcoming hobby box releases and sealed collectible products so you can secure your items before they sell out. Please read this policy carefully before placing a pre-order, as it contains important information about how pre-orders work, payment, shipping, and cancellations.
1. What Is a Pre-Order?
A pre-order allows you to purchase a product before it is officially released or available at our facility. By placing a pre-order, you are reserving your item at the current listed price and securing your place in line for fulfillment once the product arrives.
Pre-order products are clearly labeled on our website with an estimated release or ship date based on information provided by the manufacturer or distributor.
2. Pre-Order Pricing & Payment
- Full payment is required at the time of placing a pre-order — we do not offer deposit or partial payment options at this time
- The price you pay at the time of pre-order is the price you will be charged — we do not adjust prices after an order is placed, even if the price changes before the release date
- All pre-orders are processed through Stripe using the same secure payment methods as in-stock orders: Credit Card, Debit Card, Apple Pay, Google Pay, and Link by Stripe
- Your payment is collected immediately upon checkout — not at the time of shipment
3. Estimated Release Dates
- Release dates displayed on our website are estimates provided by the manufacturer or distributor and are subject to change without notice
- Mintsealed has no control over manufacturer production schedules, distributor timelines, or any delays that may occur prior to a product's release
- We will do our best to keep you informed of any significant changes to estimated release dates via email
- A delayed release date does not constitute grounds for automatic cancellation — see Section 6 for our cancellation policy
4. Pre-Order Shipping
- Pre-order items will be processed and shipped within 1–3 business days of the product arriving at our facility
- Once shipped, delivery takes 3–7 business days via our standard free shipping
- You will receive a shipping confirmation email with tracking information as soon as your pre-order has been dispatched
- If you have placed a pre-order alongside an in-stock item in the same order, please note that we may hold the entire order until all items are available, or ship available items separately — contact us at support@mintsealed.shop if you have a preference
- Pre-orders ship from our facility in Chino Valley, Arizona
- Free shipping applies to all pre-orders, just as it does with all in-stock orders
5. Pre-Order Terms & Conditions
By placing a pre-order with Mintsealed, you acknowledge and agree to the following:
- You understand that the release date is an estimate and may change
- You authorize Mintsealed to charge your payment method in full at the time of checkout
- You understand that pre-order items may not arrive by a specific date and that delays are possible
- You have read and agree to our full Terms of Service, Return & Refund Policy, and all other applicable policies
- Pre-orders are subject to product availability — in the rare event that we are unable to fulfill your pre-order due to supply issues, you will receive a full refund
6. Pre-Order Cancellations
Customer-Requested Cancellations
- Pre-orders may be cancelled by the customer at any time before the item has shipped by contacting us at support@mintsealed.shop with your order number and cancellation request
- Once a pre-order has been shipped, it cannot be cancelled — please refer to our Return & Refund Policy for options after shipment
- Approved cancellations will be refunded to the original payment method within 10 business days
Mintsealed-Initiated Cancellations
We reserve the right to cancel a pre-order in the following circumstances:
- The product is discontinued, cancelled, or becomes unavailable from our distributor
- There is a pricing error on the pre-order listing
- We are unable to verify payment or billing information
- The order is flagged for fraud or violation of our Terms of Service
In any of these cases, you will be notified promptly and issued a full refund.
7. Returns & Refunds on Pre-Orders
Pre-order items follow the exact same return and refund policy as in-stock items:
- Returns are accepted within 30 days of the confirmed delivery date
- Items must be completely unopened and factory sealed in their original condition
- Refunds are processed within 10 business days of receiving the returned item
- Opened pre-order items are not eligible for return or refund under any circumstances
For full details, please see our Return & Refund Policy at mintsealed.shop/return-refund-policy.
8. Product Availability & Allocation
- Pre-orders are fulfilled on a first-come, first-served basis
- In the event that our allocation from the distributor is reduced or limited, we will fulfill pre-orders in the order they were received
- If we are unable to fulfill your pre-order due to allocation issues, you will be notified immediately and issued a full refund
- We do not oversell pre-orders intentionally, but supply limitations are sometimes outside our control
9. Pre-Order Communication
We are committed to keeping you informed throughout the pre-order process. You can expect:
- Order confirmation email immediately after placing your pre-order
- Release date update emails if the estimated date changes significantly
- Shipping confirmation email with tracking number when your order ships
- Delivery confirmation once your package has been delivered
If at any point you have questions about your pre-order status, do not hesitate to contact us at support@mintsealed.shop.
10. Authenticity of Pre-Order Items
All pre-order products are subject to the same Authenticity Guarantee as our in-stock items. Every pre-order item is:
- Sourced directly from authorized distributors
- Factory sealed and verified before shipment
- Never searched, weighed, tampered with, or resealed
For full details, see our Authenticity Guarantee at mintsealed.shop/authenticity-guarantee.
11. Contact Us
For all pre-order inquiries, status updates, or cancellation requests:
📧 Email: support@mintsealed.shop
Subject Line: Pre-Order Inquiry — Order #[Your Order Number]
📍 Address: 1725 N Windmill Way, Chino Valley, Arizona 86323, United States
🌐 Website: mintsealed.shop
We aim to respond to all pre-order inquiries within 1–2 business days.
