Contact information
We're here to help — reach out anytime and we'll get back to you within 1–2 business days.
Get In Touch
Whether you have a question about an order, need help with a return, want to know more about a product, or just want to say hello — we'd love to hear from you. At Mintsealed, every customer matters and we take pride in responding promptly and personally.
Contact Information
📧 Email
support@mintsealed.shop
(Best way to reach us — we respond within 1–2 business days)
📍 Mailing Address
Mintsealed
1725 N Windmill Way
Chino Valley, Arizona 86323
United States
🌐 Website
mintsealed.shop
Business Hours
Our team is available to assist you:
Monday – Friday: 9:00 AM – 5:00 PM (MST)
Saturday – Sunday: Closed
Emails received outside of business hours will be answered on the next business day.
What Can We Help You With?
Here are some of the most common reasons customers contact us — include the relevant details in your message so we can assist you faster:
📦 Order Status & Tracking
Include your order number and the email address used at checkout.
↩️ Returns & Refunds
Include your order number, the item(s) you wish to return, and photos of the item in its current condition.
❓ Product Questions
Let us know the product name or SKU and we'll do our best to answer any questions before you buy.
🚚 Shipping Issues
Include your order number and tracking number along with a description of the issue.
🤝 Wholesale Inquiries
Please see our Wholesale Policy at mintsealed.shop/wholesale-policy or mention your business details in your message.
♿ Accessibility Support
If you need assistance accessing any part of our website, please let us know and we will be happy to help.
Response Time
We aim to respond to all inquiries within 1–2 business days. During high-volume periods (new releases, holidays, promotions), response times may be slightly longer — we appreciate your patience and assure you that every message is read and answered.
Before You Contact Us
You may find an instant answer in our help pages:
- 📄 Shipping Policy — mintsealed.shop/shipping-policy
- 📄 Return & Refund Policy — mintsealed.shop/return-refund-policy
- 📄 Pre-Order Policy — mintsealed.shop/pre-order-policy
- 📄 Payment Policy — mintsealed.shop/payment-policy
- 📄 FAQ — mintsealed.shop/faq
Our Promise
Every message we receive is read by a real person. We don't use automated reply bots. When you contact Mintsealed, you're talking to someone who genuinely cares about your experience and your collection.
